CreateGlow Support

How can we help?

Choose a support channel below. For the fastest diagnosis, include your account email, the page or model involved, and a screenshot of any error. Never send passwords, card numbers, or API secrets.

CreateGlow is an independently operated AI creative software service.

What we can help with

• Generation issues — failed, delayed, or unexpected image and video results.
• Credits and billing — credit balances, purchases, subscriptions, and payment questions.
• Account access — sign-in, verification email, profile, or security concerns.
• Uploads and downloads — source file requirements, asset access, and download problems.
• Product feedback — model requests, workflow ideas, and usability feedback.

Before contacting support

To help us resolve your request efficiently, please include:

1. The email address associated with your CreateGlow account.
2. The page, feature, or AI model where the issue occurred.
3. The approximate date and time of the issue, including your time zone.
4. A screenshot or exact error message, if available.
5. The task or order ID, when relevant.

Frequently asked questions

What happens when a generation fails?

Eligible failed generations are automatically refunded. Check your creations and credit history first; if the refund is missing, send us the task ID.

Where can I track a support request?

Signed-in users can view messages and reply from the

support tickets page.

Can I request a refund or report a billing issue?

Yes. Include the order date, amount, payment provider, and account email. Do not include full card details.

How do I report abusive or unauthorized content?

Email contact@createglow.com with the relevant URL or task ID and a brief explanation.